Question 1

How do I book a cleaning with Clean Yerevan?

Accepted Answer

It is very easy to order cleaning at Clean Yerevan! To do this, you can use our form on the website, write on WhatsApp or call us. We will discuss the details of the order, agree on the time and type of cleaning. After that, we confirm the order, and our professional cleaners will arrive at your convenience with a full set of necessary equipment and detergents.

Question 2

What types of cleaning do you offer?

Accepted Answer

Clean Yerevan offers three types of cleaning:1. Maintenance cleaning is the cleaning that you and I do weekly. It is aimed at maintaining cleanliness in your apartment.2. General cleaning - in such cleaning, we wipe off dirt and climb into hard-to-reach places.3. Cleaning after repairs speaks for itself. The main goal is to de-dust the apartment from construction dust.

Question 3

What is included in maintenance cleaning?

Accepted Answer

All rooms:Make the bed
Vacuum and mop the floors and baseboards
Clean mirrors and mirrored surfaces
Dust all accessible, uncluttered surfaces
Neatly arrange belongings
Collect trash and replace bags
Kitchen:Wash dishes (up to 15 minutes)
Collect trash
Clean the exterior of the stove, refrigerator, and extractor hood
Dust all accessible surfaces
Clean the sink and faucetBathroom:Clean the bathtub, shower, and sink
Clean the toilet and bidet
Clean mirrors and glass surfaces
Dust all accessible surfaces
Vacuum and mop the floors and baseboards

Learn more under "Maintenance Cleaning"

Question 4

What is included in deep cleaning?

Accepted Answer

Unlike maintenance cleaning, general cleaning immediately includes additional options: wash inside the refrigerator, wash inside the stove, wash inside the microwave, wash the chandeliers and, if necessary, change the bed linen.Also, during general cleaning, we use more aggressive products that help remove old stains and plaque in the bathroom and bathroom.The cleaner removes not only all visible dust, but also fights it in hard-to-reach places: on cupboards, under the bed, under the wardrobe․

Question 5

Cleaning after renovation

Accepted Answer

Cleaning after repairs is one of the most difficult types of cleaning. It is almost impossible to clean an apartment or house efficiently after construction work without special equipment and professional tools. Clean Yerevan has it all.We approach cleaning after repairs with special attention: we remove the smallest building dust, clean paint stains, remove traces of adhesive tape and building materials without damaging the surface. We use safe but effective means to ensure that the result is flawless.Clean Yerevan is a young team, but with a professional approach and modern equipment. We don't pursue quantity, we rely on quality. The first customers have already seen that we are clean and real.

Question 6

Does the cleaner bring their own cleaning products?

Accepted Answer

By ordering from Clean Yerevan, you'll receive a full service—our cleaners arrive with their own professional equipment and all the necessary cleaning products. We strive to make your cleaning experience as comfortable as possible—you don't need to prepare anything in advance.

Question 7

Who will clean my home?

Accepted Answer

Clean Yerevan employs only qualified cleaners. We carefully select candidates through several stages to be sure of their skills and responsibilities. After the candidate has been selected and his biography has been verified, we conduct mandatory training. Even experienced cleaners need additional training to improve their skills.

Question 8

What cleaning products do you use?

Accepted Answer

We use only safe and environmentally friendly cleaning products in our work. We also test all products ourselves. We don't believe what the manufacturer says, but we do trust our own experience. Each cleaner has a specific product for each job: for cleaning the premises, for disinfection, for grease, for limescale, etc.

Question 9

I know the cleaners handle belongings carefully. What happens if they break or damage something?

Accepted Answer

We haven't had any such incidents. If this does happen, don't worry. We'll contact you to resolve the issue.

Question 10

How do the cleaners work?

Accepted Answer

The cleaners undergo training and internships at the company. They have a theoretical part and a practical cleaning part. We have created regulations for each type of cleaning. It includes a description of the necessary actions in one case or another. Information about the chemistry used by the cleaners and the methods of their application. All apartments are individual, so the main criterion for cleaning is the result and a satisfied customer!

Question 11

What is included in a professional cleaning service?

Accepted Answer

Depending on the type of cleaning you choose, cleaners will perform a maintenance cleaning of your apartment or clean every corner during a deep cleaning.You can choose from the following list:Maintenance (standard) cleaning;Deep cleaning;Post-renovation cleaning.Each type of cleaning has its own characteristics and pricing.

Question 12

Which tasks are excluded from all cleaning services?

Accepted Answer

We believe cleaning should be safe and carry minimal risk of damage to surfaces and belongings, so our cleaners do not perform the following work:Washing walls or ceilings, except slatted ceilings. We remove dust from walls using dry mops or, if the finish is moisture-resistant, slightly damp mops. In your presence, the cleaner will test whether local stains can be removed safely.
Cleaning the inside of a dishwasher, washing machine, or tumble dryer.
Cleaning blinds.
Removing dirt from damaged surfaces, decorative items, icons, or paintings.
Removing dirt from Soft-touch or Soft-feel finishes.
Removing epoxy or polymer grout, silicone, or mold.
Cleaning complex chandeliers or light fixtures with many individual parts.
Removing bulky, heavy, or construction waste.
Moving or assembling furniture.
Cleaning rooms with cockroach infestations.
Cleaning non-residential areas such as garages, sheds, entrance vestibules, or outdoor toilets.
Cleaning homes after a fire, flood, or death.
Plant care.
Cleaners do not supervise children or pets.

Services that are not included in the price and are charged separately:
Cleaning inside cabinets and bookcases.
Cleaning inside kitchen cabinets that have not been emptied.
Cleaning a pet litter tray.
Washing slatted ceilings or walls in the bathroom and toilet.
Window cleaning. Exterior windows are cleaned only during the warmer months.

Question 13

How long does a cleaning take?

Accepted Answer

We offer three types of cleaning. Standard cleaning takes 1.5–3 hours, depending on the number of rooms. Deep cleaning usually takes 5–7 hours, and post-renovation cleaning takes about the same amount of time. We focus on the result, so if more time is needed, we continue until the job is complete.

Question 14

How often should an apartment be cleaned?

Accepted Answer

It's also a completely individual question. The answer to it depends on the degree and timing of contamination of your home. In general, such a cleaning routine has been adopted.:every day – dry vacuuming, garbage removal;every 2-3 days – wet cleaning, dusting of surfaces;every week - carpets and upholstered furniture are beaten out and thoroughly cleaned.every month there is a general cleaning with washing of all corners in the apartment.As for the issues of carpet and upholstered furniture dry cleaning, the terms usually stretch from 3 months to six months.

Question 15

How often should I mop the floors in my apartment?

Accepted Answer

The floor is the first thing that gets dirty in any room. Whether it's an apartment, an office, or a private house. Therefore, he needs regular wet cleaning.Ideally, the floors in the apartment should be cleaned every day. It is also enough to wash them once every 2-3 days. Once a week, it's worth doing a general wash and cleaning out all the nooks and crannies.

Question 16

Can I leave the cleaner alone in my apartment?

Accepted Answer

Yes, you can leave while the cleaner works. Please return by the end of the cleaning to inspect and accept the completed work.

Question 17

How should I count bathrooms?

Accepted Answer

Bathrooms are counted by the number of bathtubs and showers. One bathtub and one toilet count as one bathroom, whether they are in the same room or separate rooms. One bathtub and two toilets also count as one bathroom. Two bathtubs, or one bathtub and one shower, count as two bathrooms.

Question 18

Who are your cleaners?

Accepted Answer

We take a very responsible approach to selecting our performers. Each cleaner undergoes high-quality training, after which they pass internal testing and only then are allowed to do their first cleaning under the strict supervision of their mentor.

Question 19

How should I book if the living room is combined with the kitchen?

Accepted Answer

The living room counts as a separate room because the cleaning is calculated by zones.

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