Question 1

How to order cleaning from Clean Yerevan?

Accepted Answer

It is very easy to order cleaning at Clean Yerevan! To do this, you can use our form on the website, write on WhatsApp or call us. We will discuss the details of the order, agree on the time and type of cleaning. After that, we confirm the order, and our professional cleaners will arrive at your convenience with a full set of necessary equipment and detergents.

Question 2

What types of cleaning are there?

Accepted Answer

Clean Yerevan offers three types of cleaning:

1. Maintenance cleaning is the cleaning that you and I do weekly. It is aimed at maintaining cleanliness in your apartment.

2. General cleaning - in such cleaning, we wipe off dirt and climb into hard-to-reach places.

3. Cleaning after repairs speaks for itself. The main goal is to de-dust the apartment from construction dust.

Question 3

What does maintenance cleaning include?

Accepted Answer

Все комнаты:

• Заправляем кровать
 • Пылесосим и моем пол, плинтусы
 • Моем зеркала и зеркальные поверхности
 • Протираем пыль на всех доступных и свободных поверхностях
 • Раскладываем аккуратно вещи
 • Собираем мусор и меняем мешки

Кухня:

• Моем посуду (до 15 минут)
 • Собираем мусор
 • Моем снаружи плиту, холодильник и вытяжку
 • Протираем пыль со всех доступных поверхностей
 • Моем раковину и кран

Санузел:

• Моем ванну, душевую кабину и раковину
 • Чистим унитаз, биде
 • Очищаем зеркала и стеклянные поверхности
 • Протираем пыль со всех доступных поверхностей
 • Пылесосим и моем пол, плинтусы

Подробнее в разделе "Поддерживающая уборка" (https://www.cleanyerevan.am/cleaning/standard)

Question 4

What is included in general cleaning?

Accepted Answer

Unlike maintenance cleaning, general cleaning immediately includes additional options: wash inside the refrigerator, wash inside the stove, wash inside the microwave, wash the chandeliers and, if necessary, change the bed linen.

Also, during general cleaning, we use more aggressive products that help remove old stains and plaque in the bathroom and bathroom.

The cleaner removes not only all visible dust, but also fights it in hard-to-reach places: on cupboards, under the bed, under the wardrobe․

Question 5

Cleaning after renovation

Accepted Answer

Cleaning after repairs is one of the most difficult types of cleaning. It is almost impossible to clean an apartment or house efficiently after construction work without special equipment and professional tools. Clean Yerevan has it all.

We approach cleaning after repairs with special attention: we remove the smallest building dust, clean paint stains, remove traces of adhesive tape and building materials without damaging the surface. We use safe but effective means to ensure that the result is flawless.

Clean Yerevan is a young team, but with a professional approach and modern equipment. We don't pursue quantity, we rely on quality. The first customers have already seen that we are clean and real.

Question 6

Does the cleaner use its own detergents?

Accepted Answer

By ordering from Clean Yerevan, you'll receive a full service—our cleaners arrive with their own professional equipment and all the necessary cleaning products. We strive to make your cleaning experience as comfortable as possible—you don't need to prepare anything in advance.

Question 7

Who will come to clean me?

Accepted Answer

Clean Yerevan employs only qualified cleaners. We carefully select candidates through several stages to be sure of their skills and responsibilities. After the candidate has been selected and his biography has been verified, we conduct mandatory training. Even experienced cleaners need additional training to improve their skills.

Question 8

What cleaning products do you use?

Accepted Answer

We use only safe and environmentally friendly cleaning products in our work. We also test all products ourselves. We don't believe what the manufacturer says, but we do trust our own experience. Each cleaner has a specific product for each job: for cleaning the premises, for disinfection, for grease, for limescale, etc.

Question 9

I know cleaners are very careful with things. But what if they break or damage my item?

Accepted Answer

We haven't had any such incidents. If this does happen, don't worry. We'll contact you to resolve the issue.

Question 10

How are the cleaners cleaned?

Accepted Answer

The cleaners undergo training and internships at the company. They have a theoretical part and a practical cleaning part. We have created regulations for each type of cleaning. It includes a description of the necessary actions in one case or another. Information about the chemistry used by the cleaners and the methods of their application.

All apartments are individual, so the main criterion for cleaning is the result and a satisfied customer!

Question 11

What is included in the cleaning service from a cleaning company?

Accepted Answer

Depending on the type of cleaning you choose, cleaners will perform a maintenance cleaning of your apartment or clean every corner during a deep cleaning.

You can choose from the following list:

• Maintenance (standard) cleaning;
 • Deep cleaning;
 • Post-renovation cleaning.

Each type of cleaning has its own characteristics and pricing.

Question 12

What types of work are not included in any type of cleaning?

Accepted Answer

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We believe that cleaning should be safe and with minimal risk of damage to surfaces and objects, therefore, cleaners do not perform the following types of work:

• Washing of walls and ceilings, with the exception of rack–and-pinion ones. The walls are dust-free with dry or, if the coating is moisture-resistant, slightly moistened with mops. The cleaner will check the local contamination in your presence for the safety of removal.
 • Washing the inside of the dishwasher, washing machine or tumble dryer.
 • Washing the blinds.
 • Removal of dirt from damaged surfaces, decorative items, icons, paintings.
 • Removing dirt from Soft-touch or Soft-feel coatings.
 • Removal of epoxy and polymer grout, silicone, mold.
 • Cleaning of complex structures – chandeliers and lamps with a large number of elements.
 • Removal of bulky, heavy, and construction debris.
 • Moving and assembling furniture.
 • Cleaning rooms with cockroaches.
 • Cleaning in non-residential areas: garages, sheds, vestibules, outdoor toilets.
 • Cleaning of apartments after a fire, flood or death.
 • Plant care.
 • Cleaners do not look after or monitor the actions of children and pets.
 • Services that are not included in the price and are charged additionally:
 • Cleaning inside cupboards and bookshelves.
 • Cleaning of a full kitchen set.
 • Washing the pet's tray.
 • Washing rack ceilings, walls in the bathroom and bathroom.

Window cleaning. The windows outside are cleaned only during the warmer months.

Question 13

How long does cleaning take?

Accepted Answer

We offer three types of cleaning. A standard cleaning takes between 1.5 and 3 hours, depending on the number of rooms in the apartment. A deep cleaning takes approximately 5-7 hours. Post-renovation cleaning also takes the same amount of time. However, we are results-oriented, and if it takes longer, we'll clean until it's done.

Question 14

How often should you clean your apartment?

Accepted Answer

It's also a completely individual question. The answer to it depends on the degree and timing of contamination of your home. In general, such a cleaning routine has been adopted.:

• every day – dry vacuuming, garbage removal;
 • every 2-3 days – wet cleaning, dusting of surfaces;
 • every week - carpets and upholstered furniture are beaten out and thoroughly cleaned.
 • every month there is a general cleaning with washing of all corners in the apartment.

As for the issues of carpet and upholstered furniture dry cleaning, the terms usually stretch from 3 months to six months.

Question 15

How often should you wash the floors in your apartment?

Accepted Answer

The floor is the first thing that gets dirty in any room. Whether it's an apartment, an office, or a private house. Therefore, he needs regular wet cleaning.

Ideally, the floors in the apartment should be cleaned every day. It is also enough to wash them once every 2-3 days. Once a week, it's worth doing a general wash and cleaning out all the nooks and crannies.

Question 16

Can I leave the cleaner alone in the apartment?

Accepted Answer

Yes, you can safely leave the cleaner to clean up and go about your business. But don't forget to come home by the time the cleaning is done to take the job.

Question 17

How to count the number of bathrooms?

Accepted Answer

The number of bathrooms is calculated by baths and showers. For example, if your apartment has one bathroom and one toilet in the same room or in different rooms, this is 1 bathroom. One bath and two toilets are also 1 bathroom. Two baths or one bathtub and one shower cabin — already 2 bathrooms

Question 18

Who are your cleaners?

Accepted Answer

We take a very responsible approach to selecting our performers. Each cleaner undergoes high-quality training, after which they pass internal testing and only then are allowed to do their first cleaning under the strict supervision of their mentor.

Question 19

How to place an order correctly if the living room is combined with the kitchen?

Accepted Answer

In this case, the living room is considered a separate room, since the zoning of spaces is taken into account when cleaning.

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